Shipping & Delivery Policy 🚚

⚠️ Important Notice

• The Short National Address is mandatory for all individuals and entities in the Kingdom of Saudi Arabia to receive shipments and postal parcels, effective January 1, 2026 🇸🇦.
• While we are committed to processing your orders ly, the store is not responsible for any delays caused by shipping carriers 🚛.
• Please be advised that delivery times may take longer than usual during sales and peak seasons, reaching up to 10 business days 📢.

1. Delivery Scope 🗺️

• We ship to all cities and regions within the Kingdom of Saudi Arabia 🇸🇦.
• We provide shipping services to GCC countries and are happy to ship anywhere else in the world; please contact customer service to coordinate 🌐.
• RedBox Service 📦: When selecting RedBox at checkout, your order will be delivered to the designated pickup point rather than directly to your address. Customers are responsible for collecting their shipments from the selected pickup point within the timeframe specified by RedBox, following the instructions provided.
• RedBox Service 📦: When selecting RedBox at checkout, your order will be delivered to the designated pickup point rather than directly to your address. Customers are responsible for collecting their shipments from the selected pickup point within the timeframe specified by RedBox, following the instructions provided.

2. Estimated Delivery Time ⏱️

• Riyadh City: Direct delivery to the customer's location within 2 to 4 business days ⚡.
• Outside Riyadh (Jeddah & Dammam): Delivery to the customer's location within 2 to 7 business days 🚛.
• Other Cities & Regions: Delivery within 2 to 7 business days; some areas may require pickup from the carrier's service point 📦.

3. Shipping Costs 💳

• Free Shipping: Enjoy free shipping on all orders over SAR 249 within the Kingdom ✨.
• Orders under SAR 249: Shipping fees apply based on the customer's location and the carrier 💸.
• International Shipping: Fees are calculated according to the carrier's rates and the actual weight of the order. Please note that shipping to any destination outside the GCC requires contacting us in advance via WhatsApp to coordinate costs and arrangements 🌍.

4. Shipment Tracking 📍

• Once your order is completed, you will receive a tracking number to follow your shipment directly via the carrier's website 🔍.

5. Receipt Conditions 📦

• The customer must verify the integrity of the products before signing for receipt ✅.
• In case of any damage or missing items, please notify customer service immediately to take the necessary action ⚠️.

6. Customer Service 📞

• For inquiries or assistance regarding shipping and delivery, you can contact us via WhatsApp at: 0556755878 📱